HELPDESK

Unfortunately, changing through us is not possible. Try with the delivery driver, but success is not guaranteed. Not at home? Contact us for a solution.

If your order is delayed, this could be due to various reasons, such as busy delivery service or unforeseen circumstances during transport. Use your Track & Trace code for up-to-date information on your package.

If you need additional help or would like to know more, please do not hesitate to contact us. We are ready to help you!

We do our best to deliver your order as soon as possible. Usually this is within 4-6 working days, unless it is a pre-order.

Do you also deliver on weekends?

Sure, we deliver on Saturdays too! But on Sundays we take a break.

TIP: With your Track & Trace code you can easily follow your parcel to the door.

Youcannotexchange your product with us. Would you like to return a product and choose another one? We will send you a gift card with which you can order something yourself in our webshop.

You have a 30-day cooling-off period to think about your purchase without worry. Should you decide you want to return something within this period, you can contact us at info@zelestagroup.com.

TIP: Don't forget to check if your product meets our return conditions.

With us, you can test sleep under your new Zelesta duvet for 30 days. Don't like it? Then you can simply return it.

Just contact our customer service and we will arrange it for you. It's that simple!

We aim to process your refund within 20 days of receiving your return. If you have not received your refund after this period, please feel free to contact our customer service team.

At Zelesta, you get a 1-year warranty on all items as standard. Is there something wrong? Let us know as soon as possible and we will fix it for you.

Sorry to hear that! Please send us an email at info@zelestagroup.com with photos of the defect. We’ll get right on it to resolve the issue for you.

Our satisfaction guarantee means that we always do our best to solve any problems as best we can. If something is not to your satisfaction, tell us. We are ready to look for a suitable solution together.

Kiddybed comes with one matching pillowcase. For other duvets, pillowcases are available separately in various mix-and-match options.

Always refer to the product page for active information.

We recommend washing your duvet at 40 degrees and 800 rpm for best longevity. Only if really necessary, you can opt for up to 60 degrees and 1000 rpm.

Regular cleaning removes stains, dust mites, mould and bacteria. After washing, you can put it briefly in the dryer or hang it on the clothesline; it will be dry within 1-2 hours.

Tip: Check that your washing machine is suitable for the size of the duvet. Does it not fit? Then opt for two smaller duvets or consider the Flexibed duvet. You can wash this partner duvet in parts and adjust the temperature for each side.

Zelesta duvets are lighter than traditional duvets on average, and for good reason. They are designed to make making your bed effortless, which is nicer for everyone. Especially if you have physical complaints.Despite the light weight, they still offer the right warmth, thanks to the specially developed filling that adapts to your body temperature. So you always sleep comfortably and make your bed effortlessly.

All duvets from Zelesta have a temperature-regulating filling, but they usually differ in thickness. We offer duvets for winter, summer and year-round, with different filling weights. The Light variants are the thinnest and ideal for summer or for people who are prone to night sweats.

Zelesta duvets are more hygienic because you can wash the whole duvet,instead of just the cover. Many traditional duvets, such as down duvets, cannot be washed and can only be aired, which is not always enough to prevent bacteria and allergies. Our duvets can also be tumble-dried, which is especially useful in cold or damp weather. When a duvet dries too slowly on the clothesline, mould can develop. But with Zelesta, your bed willalways stay fresh and comfortable!

A Zelesta duvet saves you a lot of time because it has a fixed cover.You no longer need to remove a duvet from a cover; you can simply put it in the washing machine. After washing, you just pop it in the dryer, and in no time it will be ready for use again. All you have to do is put the duvet down, stretch it and you're done! It's quick, easy and saves you a lot of trouble when changing your bed.

Sure! With Klarna (retrospective payment), you get a chance to view your order first before you pay. Make sure you transfer the amount within 14 days of receipt.

At Zelesta, we are committed to safe and easy payment. Choose from our reliable payment options:

• Credit card (Visa, Mastercard, American Express, Cartes Bancaires, CartaSi)
• Klarna (pay afterwards)
• Klarna (in 3 instalments)
• PayPal

You can request the invoice for your order from our customer service department. If you need a VAT invoice, please let us know.

Absolutely! Our reviews are collected via Trustpilot. After your purchase, you will receive an invitation from them to share your experience.

Trustpilot checks the authenticity of each review. For more information about this process, click here.

For sure! Our discount offers include clearance sales, discounts on specific products, 1+1 promotions and more surprises. Want to take advantage of these offers?

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Oops, did we disturb your peace of mind? A thousand apologies! Quickly reach out to our customer service—we’ll turn that nightmare into a dream experience!