Cancel Your Order

Can I Cancel My Order?

Orders can only be cancelled before they have been dispatched from our warehouse. Once a track and trace code has been generated, the order is on its way and can no longer be cancelled.

How to Cancel

Contact our customer service team as soon as possible after placing your order:

Phone: +31 850 601 197 — Monday to Friday, 09:00–17:30
Email: info@zelesta.nl

Please have your order number ready (found in your order confirmation email).

Order Already Dispatched?

If your order has already been dispatched, you can return it to us within 30 days of delivery. Please visit our Orders and Returns page for instructions.

Refunds

If your cancellation is processed before dispatch, a full refund will be issued to your original payment method within 14 days.